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EXIN VERISME (VeriSM™ Essentials) certification exam is a globally recognized certification that validates an individual's understanding of Service Management principles and practices. VeriSM™ Essentials certification is designed to equip individuals with the knowledge and skills needed to manage services in a digital age, where technology plays a critical role in service delivery. VeriSM™ Essentials certification is suitable for professionals who work in IT, HR, Finance, and other service-oriented industries.

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EXIN VERISME (VeriSM™ Essentials) Certification Exam is an excellent way for professionals to demonstrate their knowledge and expertise in service management. Achieving this certification can open up new career opportunities and enhance professional credibility. VeriSM™ Essentials certification exam is recognized by industry leaders and organizations worldwide, making it a valuable addition to any professional's resume.

EXIN VeriSM™ Essentials Sample Questions (Q21-Q26):

NEW QUESTION # 21
What is an objective of the Define stage in the VeriSM model?

A. To address activities and supporting outcomes that relate to the design of a product or service
B. To react to service issues, inquiries and requests from the consumer
C. To take the service blueprint and perform build, test and implement activities under change control
D. To ensure the product or service is available for consumption

Answer: A

NEW QUESTION # 22
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.
What is most important to consider from a service management point of view?

A. The guardrails for the services must be respected also for SaaS solutions.
B. A key requirement is that IoT devices have unique identifiers and IP addresses.
C. It is an outsourced service, so no specific considerations are required.
D. IoT services provide better behavior tracking to support real-time marketing.

Answer: A

NEW QUESTION # 23
Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

A. Auto-detection of potential operational issues before they occur
B. Self service incident diagnosis
C. Automatic incident referral to second line support
D. Auto-correction of operational issues after they have occurred

Answer: C

NEW QUESTION # 24
New technology has led to changes within organizations.
Which is one of these changes?

A. Services now undergo a more rigid functional change approach within organizations.
B. Services can be delivered from anywhere to anywhere.
C. Services that rely on traditional rigid management approaches are preferable to organizations.
D. Services are driven by stable management practices which discourage technology innovation.

Answer: B

NEW QUESTION # 25
How can Agile be used to support service management?

A. For easy acceptance of all service management practices across the entire organization
B. To build all service management processes like traditional waterfall projects
C. Agile cannot be used as it is a project management-only practice
D. For building products and services iteratively

Answer: D

NEW QUESTION # 26
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