At the Post Graduate College of Customer Relationship Management (PGCCRM), we offer specialized Diploma, Graduate Diploma, and Postgraduate Diploma programs to equip professionals with industry-relevant skills in customer relationship management, sales, customer experience, and business growth strategies. These programs are designed for those looking to enhance their careers, transition into leadership roles, or qualify for further education.
1. Diploma in Customer Relationship Management (CRM)
Program Overview
The Diploma in Customer Relationship Management provides foundational knowledge and practical skills for managing customer relationships effectively in today’s business environment.
Key Learning Areas
Introduction to CRM Customer Engagement & Relationship Strategies CRM Technology & Tools (Salesforce, HubSpot, Zoho) Customer Satisfaction & Retention Strategies Data Analytics for Customer Insights
Who Should Enroll?
Entry-Level Sales & Customer Service Professionals Entrepreneurs & Business Owners Individuals Seeking a Career in CRM Marketing & Sales Executives
Career Opportunities
CRM Assistant Customer Service Representative Sales Support Specialist Customer Success Associate
Entry-Level Programs (O’Level & Equivalent)
For individuals with O’Level (SSCE, WAEC, NECO, GCSE) or equivalent qualifications, we offer introductory courses to help them build a foundation in customer relationship management, sales, and customer service.
