Postgraduate Diploma in Customer Experience Management
About Course
Program Overview
This program focuses on customer satisfaction, service excellence, and loyalty-building strategies to help businesses deliver world-class customer experiences.
Key Learning Areas
✅ Customer Journey Mapping
✅ Service Quality Management
✅ Omnichannel Customer Engagement
✅ Behavioral Analytics in Customer Experience
✅ AI and Automation in Customer Experience
Who Should Enroll?
✔ Customer Support and Service Leaders
✔ UX/UI and CX Professionals
✔ Business Owners & Entrepreneurs
✔ Marketing and Sales Executives
