The Graduate Diploma programs at the Post Graduate College of Customer Relationship Management (PCCRM) are designed for OND, Advanced Diploma holders, and experienced professionals seeking career advancement, specialized CRM knowledge, and eligibility for Postgraduate Diploma (PGD) or Master’s programs.

These programs provide practical skills, industry-recognized certifications, and managerial-level training in Customer Relationship Management (CRM), Customer Experience, Digital Sales, and Business Strategy.

1. Graduate Diploma in Customer Relationship Management (CRM)

Program Overview

The Graduate Diploma in CRM equips professionals with advanced skills in customer engagement, data-driven decision-making, and CRM strategy development.

Key Learning Areas

✅ Advanced CRM Concepts & Theories
✅ CRM Strategy Development & Implementation
✅ Customer Retention & Loyalty Programs
✅ CRM Analytics & Big Data in Customer Insights
✅ AI & Automation in CRM

Who Should Enroll?

✔ OND/Advanced Diploma Holders in Business, Marketing, or related fields
✔ Customer Service & Sales Professionals seeking career growth
✔ Entrepreneurs & Business Owners looking to implement CRM strategies
✔ Individuals preparing for PGD or Master’s degree

Career Opportunities

🔹 CRM Manager
🔹 Customer Experience Specialist
🔹 Business Development Manager
🔹 CRM Consultant